FAQs About Our Made-to-order products 

Are your products all natural?
Absolutely! All our products are created with pure organic flower and herbal botanicals and essential oils. They are void of any parabens, synthetic fragrances, dyes, fillers or artificial preservatives and are phthalate and animal cruelty free.

When can I expect my order?
Each order is handcrafted and bottled in house, please allow up to 1 week for order to ship. If you need your item sooner, please email us and we will do our best to accommodate you.

What is the shelf life of your products?
Since our products contain no artificial preservatives, their shelf life is shorter than mass produced items. Most of our products will remain fresh for 6 months to 1 year. Please treat these products with care as you would fresh food ingredients. Store in cool dark place and away from sunlight.

What is your return policy?
Due to the handcrafted nature of our products, we do not accept returns. If you are not satisfied with your order, please send us an email at hello@fioressence.com to discuss options to meet your satisfaction. We do not assume additional shipping costs for any exchanges/returns.

PRODUCT SAFETY GUIDELINES

Certain of FIORESSENCE (known as “FIORESSENCE”) products may contain essential oils, butters and oils from natural nuts, seeds and fruits, as well as soy, dairy, honey pollen or wax from bees, shellfish and eggs. FIORESSENCE has not been evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any disease. If you have any allergies, medical conditions or are pregnant, please read the product label carefully and consult your healthcare professional prior to use. We recommend that people who are pregnant, have medical conditions, allergies, sensitive skin and/or other skin concerns perform a patch test and/or consult a healthcare professional prior to use. Discontinue use of any FIORESSENCE product should irritation occur. FIORESSENCE products are for external use only unless where otherwise indicated. If any minor uses any FIORESSENCE products, it should be only after the legal or parental guardian has discussed the FIORESSENCE product with the minor’s healthcare professional.

All facts, details & recommendations on this website or about FIORESSENCE products are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of healthcare professionals. You should always review the ingredients for FIORESSENCE products to avoid potential allergic reactions. By purchasing FIORESSENCE products you accept responsibility to check with a professional before using any products that may interfere with any prescription or non-prescription medications you may be taking or any known or unknown medical conditions. FIORESSENCE products are not intended to be a substitute for medical treatment. FIORESSENCE does not give or intend to give any answers to medical related questions and any information provided does not replace any healthcare professional or healthcare resource. FIORESSENCE does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided by FIORESSENCE. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR A HEALTHCARE PROFESSIONAL IMMEDIATELY.

PATCH TEST

It's always a good idea to test your skin to check for a reaction from any new products that you are going to use on your skin. Apply a small amount of any new FIORESSENCE ingredients and the blended product to clean skin on the inside of your elbow. Cover and leave for 24 hours. If a rash or redness appears, do not use this product.

CONSISTENCY DISCLAIMER

FIORESSENCE may periodically add, remove, update or change information on this website at any time or discontinue any FIORESSENCE product, without prior notice.

LIABILITY DISCLAIMER

IN NO EVENT SHALL FIORESSENCE BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT YOU PAID TO FIORESSENCE FOR ANY PRODUCT(S) AT ISSUE, EVEN IF FIORESSENCE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS WEBSITE. NO ACTION OR PROCEEDING MAY BE BROUGHT AGAINST FIORESSENCE WITH RESPECT TO ANY CLAIM OR DISPUTE ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF ANY PRODUCTS OR GOODS THROUGH THIS WEBSITE UNLESS SUCH ACTION OR PROCEEDING IS BROUGHT WITHIN ONE YEAR OF SUCH USE OR PURCHASE AND BROUGHT WITHIN THE STATE OF ARIZONA CHOICE OF LAW.

INDEMNITY

By use of this website and purchase of FIORESSENCE products you agree to and shall indemnify and hold harmless FIORESSENCE, its officers, directors, employees and agents, from and against all claims, debts, liabilities, demands, obligations costs, expenses, actions causes of action and claims for relief including those brought by any third party, including reasonable attorneys’ fees, asserted against or alleged to be caused by your use of this website or any FIORESSENCE product.

PRIVACY POLICY

FIORESSENCE protects customer information according to the Privacy Statement posted on this Site. The Privacy Statement, as amended from time to time, is hereby incorporated by reference. BY ORDERING FROM OUR WEBSITE YOU CONFIRM YOU HAVE READ, UNDERSTAND AND AGREE TO FIORESSENCE’s TERMS OF USE AND THE TERMS AND CONDITIONS SET FORTH ABOVE.